Privacy policy

Last updated: [September 21, 2023], in particular to take into account Bill 25 (LQ 2021, c 25) amending the Act respecting the protection of personal information in the private sector in Québec.

Tourisme Montréal ("we", "us", "our") values the protection of personal information. This privacy policy (the "Policy") describes how we collect, use and disclose your personal information and how such personal information may be accessed and corrected, if necessary.

By accessing or visiting www.mtl.org (the "Site"), communicating with us (by any means), using any of our services, or agreeing to receive emails from us, you agree to the terms of this Policy. If you are under the age of 14, only your guardian or legal guardian can consent to the collection, use and disclosure of
your personal information.

This Policy does not apply to third party websites. We are not responsible for their privacy policies, procedures or practices.

1. What personal information do we collect, why and how?

We collect your personal information in a number of ways and for a number of different purposes, according to their different categories. Please see the table below for more details.

SCENARIO WHAT INFORMATION IS COLLECTED? WHERE IS THE INFORMATION STORED AND FOR HOW LONG? WHAT IS THE INFORMATION USED FOR? WHO HAS ACCESS TO THIS INFORMATION? IS THIS INFORMATION SHARED WITH THIRD PARTIES?
Use signs up to receive newsletter(s)
  • First and last name
  • Full mailing address
  • Fields of interest (optional)
  • Email address
  • Language preferences
 Electronic file

To send the user the
documentation about the
destination by mail or email

The fields of interest provide insights about
the user and allow us to
personalize messages
accordingly

 Authorized Tourisme
Montréal staff and providers		 No
User emails Tourisme Montréal to request information or support
  • First and last name
  • Subject line and message submietted
  • Email address
  • Language

Email system database of Tourisme Montréal and/or its partners

Archived once request is resolved

 To respond to information requests or to forward requests/complaints to a tourism partner Authorized Tourisme Montréal staff, our IT service providers and, when necessary, Tourisme Montréal partners

No

Except when a request is intended for a partner or tourism service provider
User enters a contest
  • First and last name
  • Full mailing address
  • Email address
  • Language 
  • Any other information that is specific to the contest or that is required by law in Québec

Electronic or paper file

Saved for 2 years

To contact the winner and
verify their eligibility

To fill out formas as
required by the Régie des
alcools, des courses et des
jeux

 Authorized Tourisme
Montréal staff and the
communication firms that Tourisme Montréal has hired for the campaign in which the user is participating

No

Except the winner'
information, which will be entered on the forms required by the Régie des alcools, des courses et des jeux, or at the request of a participant
User participates in a survey
  • Email address
  • Country and province/state
  • Purpose of the trip
  • Number of nights spent in Montréal
  • Age category
  • Gender

Electronic or paper files

Saved for 3 months after the study

For quality assurance and sampling purposes

Benchmarking

 Authorized personnel from the survey firm hired by Tourisme Montréal Personal information and survey answers are entered on separate forms that are not linked*
User completes or edits their user profile
  • First and last name
  • Email address
  • Password
  • Gender
  • City, province/state and country

Electronic file

Saved as long as the user is active on Tourisme Montréal's various platforms

To support users logging into their account

To display personalized content that matches the user's interests

 Authorized Tourisme Montréal staff and our IT service providers No
User buys a Passeport MTL
  • First and last name
  • Full mailing address
  • Email address
  • Language
  • Gender
  • Phone number

Electronic file (database)

Saved for 2 years

To send the user documentation about the destination by mail or email

To provide the user with
information in real time, via a smart device, concerning the attractions included in the Passeport MTL (only if the user authorizes such communications)

 Authorized Tourisme Montréal staff and providers No
User susbcribes to image library
  • First and last name
  • Country and province/state
  • Organization and profession
  • Email address
  • Language
  • Password
  • Intended use of images 

Electronic file

User account remains open indefinitely

To provide users with login support

This information must be kept for legal purposes concerning copyrights and photo, video and image sharing

 Authorized Tourisme Montréal staff and our IT service providers No
User becomes a Tourisme Montréal member and logs in to Espace Membres or signs up for a Tourisme Montréal event
  • First and last name
  • Full mailing address
  • Company name
  • Email address
  • Username and password
  • Information needed for posting online and customer support

Electronic file (OLTP database)

Saved for 2 years after the business relationship ends

To enable us to send you print or digital material

To ask users for feedback or to enable users to register for various Tourisme Montréal events, conferences and deals

To provide users with access to various member-only Extranets

 Authorized Tourisme Montréal staff and our IT service providers

Yes

For networking purposes and under business partnership agreements between Tourisme Montréal's partners and members
User signs in on the website
through another
account (Facebook, Apple ID) or used a
social sharing
feature on the Site
(Facebook, Instagram, Twitter,
etc.)		 Depending on the parameters of
your account, we may obtain
certain information such as your first and last name, e-mail address,
Facebook id, username and
your profile picture.

Electronic file

Saved as long as the user is active on Tourisme Montréal's
various platforms

To support users logging into their account.

To display personalized
content that matches the user's interests.

 Authorized Tourisme Montréal staff and our IT service providers We do not provide this information to third parties, but operators of social
networks or other
applications with which you interact
through the Site may obtain information about your use of the Site.
* On the survey, when you give your consent to receive emails from Tourisme Montréal, your personal information (last name, first name, email address, mailing address) is treated the same as when you subscribe to a newsletter. 

Hotjar

We also use Hotjar to collect information about your use of our website (for example, the pages you visit most frequently and any error messages you may receive). This tool may use cookies to collect and store your information for our marketing services, such as optimize content on our Website. This information is anonymous and we only use it to improve the efficiency and functionality of our website. Click here to access Hotjar’s privacy policy. You may also deactivate these cookies by visiting this page.

 

Generally, we may also collect and use your personal information for any other purpose permitted or required by applicable law. We take steps to ensure that only those employees who need access to your personal information in the course of their duties have access to it.

2. How do we share your personal information?

We disclose your personal information to third parties when necessary to fulfill the purposes identified above, including:

THIRD PARTY CATEGORIES EXPLANATIONS
Technology suppliers We use technology suppliers to provide and host our Site and online services.
Professional advisors We may disclose your personal information to our legal, financial, accounting or other consultants to the extent necessary to operate our business and comply with applicable laws.
Government authorities and law enforcement agencies We may disclose personal information if we are required to do so by law or if we believe in good faith that such disclosure is necessary to comply with applicable laws, in response to a court order or subpoena or government search warrant, or otherwise to cooperate with such government authorities and law enforcement agencies, including the police.
Parties to commercial transactions We may disclose your personal information in connection with the preparation and/or negotiation of any merger, sale of assets, financing, reorganization or acquisition of all or part of our business by another entity or investors. For example, if we sell our assets, your personal information may be part of such assets.

We limit the information we provide to our suppliers and service providers to that which is reasonably necessary for them to perform their functions, and our contracts with these suppliers and service providers require them to maintain the confidentiality of such information. If you would like more information about our suppliers and service providers, please contact us using the contact information at the end of this Policy.

3. How we store and secure your personal information?

Your personal information is hosted on the servers of our trusted provider in Canada and the United States. In addition, your personal information may be stored and processed in any of the countries in which we employ third party service providers. By using the Site, you consent to the transfer of information to countries other than your country of residence. Privacy laws may differ from country to country and, when located outside of Canada, such information is subject to the laws of the country in which it is located and may need to be disclosed to the governments, courts, law enforcement agencies or regulatory bodies of that country in accordance with the laws of that country. However, our practices with respect to your personal information will at all times continue to be governed by this Policy and, where applicable, we will comply with the requirements of applicable laws regarding the transfer of personal information to a third country or province, such as putting in place contractual measures.

We implement physical, administrative and technical safeguards designed to preserve the confidentiality, integrity and security of personal information under our control. However, no security measure is absolute or fully guaranteed. Any person who witnesses or becomes aware of any fact that gives reason to believe that the security of personal information held by us has been or may be compromised should contact us using the contact information provided at the end of this Policy.

We will retain your personal information only for as long as is necessary for us to fulfill the relevant purposes identified in this Policy, including the table above, and to comply with our legal obligations. If you would like more information about how long we retain your personal information, please contact us using the contact information at the end of this Policy.

4. Do we use cookies, profiling or tracking technologies and if so, how are they enabled and disabled?

We use cookies on our Site to make it work as intended, to collect consents required under applicable law, to analyze the performance of our Site, and to secure our Site. We also use cookies to collect information about your use of our Site (for example, the pages you visit most frequently and any error messages you may receive). Cookies are also useful for detecting bugs and errors. You can manage your cookie preferences in your browser; however, if you choose to decline all cookies (such as essential or functional cookies), you may not be able to fully experience our Site. Despite this, you can choose to disable cookies at any time in your browser.

Cookie preferences must be set for each Internet browser. You generally have several ways to manage cookies, including: allowing or disallowing cookies entirely, deleting specific cookies that have already been saved by the browser, preventing certain websites from sending cookies to your computer, or blocking third-party cookies (when you browse a website, cookies are sent to your computer from another website).

Please see our Cookie Policy for more information.

5. What are your rights with respect to your personal information?

We take steps to ensure that your personal information is accurate, complete and up-to-date. However, it is your responsibility to provide us with any information that we may need to fulfill this obligation.

Upon written request and confirmation of your identity, you will be given access to the personal information in our possession and will be able to request that corrections be made, if necessary, in accordance with applicable law.

If we use and/or disclose your personal information based on your consent, you can always withdraw that consent. Please note, however, that withdrawing your consent may prevent you from receiving some or all of our services.

To submit a request to exercise these rights of access, correction and/or withdrawal of consent, please contact us using the contact information provided at the end of this Policy. We will respond to your request as soon as possible, but no later than 30 days from the date we receive your request, subject to applicable law.

6. What about the commercial electronic messages we send?

Please note that you can stop receiving marketing communications such as our newsletter. You can do so by clicking on the Unregister or Unsubscribe link located at the bottom of the emails you receive from us. You may also contact us directly to do so using the contact information provided at the end of this
Policy.

Note that withdrawing your consent to our marketing communications does not prevent us from contacting you in connection with your requests or other forms you complete in connection with our services.

7. How can you contact us?

If you have any questions, comments or complaints about your privacy or this Policy, you may contact the Privacy Officer at privacy@mtl.org.

You may also do so in writing to the following postal address:

Tourisme Montréal
Privacy Officer
800, René-Lévesque West Boulevard, Office 2450
Montréal (Québec) H3B 1X9
Canada

You also have the right to file a complaint with the competent authority for the protection of personal information.

8. How is this policy updated?

Please check this page regularly to stay informed of changes to this Policy, as we may update it from time to time. If we change the Policy, we will make it available on the Site, indicate the date of the last revision, and comply with applicable laws. Your continued use of the Site following the implementation of the Policy revision indicates that you have read, understand and agree to the current version of the Policy.